Pet Sitting Services


Hilltown Premium Pet Care by Holistic Pets & Peeps!


We offer in-your-home pet sitting, as well as holistic food recommendations 
and holistic pet care services. We treat your pets like family!

Pet sitting services are offered within a very specific area of the 
Hilltowns which allows us to better serve our clients. 

Holistic pet care services are available nationwide. 




Initial Consultation
We require an initial meet & greet with you and your pet(s) to ensure that we are a good fit for your pets. We will ask detailed questions regarding your pet's behavior, eating habits, medications, and types of exercise requested. We will review all the necessary paperwork we have asked you to fill out, and discuss if we are a good fit for you and your pet(s) once your pets have had the chance to get acquainted with us. We would then ask to tour your home and acquire keys (and alarm code, if needed). There is no charge for an initial consultation, however, should you request that we return for subsequent consultations, there would be an additional cost. Cats ~ Visits Include:
Feeding / Fresh Water Litter Box Maintenance Playtime Brushing Basic Medication (if needed)
Daily Log of Visit

Dogs ~ Visits Include:

Feeding / Fresh Water Walks or Yard Playtime Basic Medication (if needed)
Daily Log of Visit
Other Pets (Birds, Pocket Pets, Exotics) Considered ~ Please Contact Us For Additional Information!
Rates ~ Visits start at $20 for 20 - 30 minutes. Additional services available (rates vary). Pet sitting hours vary according to client. We are not able to offer overnight service at this time, however, we may be able to refer you to a reliable pet sitter who does offer that service.
All major holidays billed at 1.5 times standard rate.



FAQs

Q.  How do I make an appointment for pet sitting or holistic pet care services?
A. Please call us at 413*768*7187 and we will gladly discuss your pet care needs.  You may also email us at HolisticPetsAndPeeps@gmail.com to arrange a complimentary in-home consultation.  This will provide you the opportunity to meet us and review your pet’s routine, diet, and exercise needs. Once a consultation is booked, we will email you the client forms to fill out prior to our visit.

Q.  How far in advance do we need to book service?
A. You should contact Hilltown Premium Pet Care as soon as you confirm your need for pet care (sitting or holistic services).  Keep in mind that weekends, holidays and summer break times tend to fill up quickly!

Q.  What is the purpose of an In-Home Consultation?
A. An in-home consultation provides you and your pet(s) the opportunity to meet us and communicate any information necessary so that we can provide the best care for your pet(s).  It also allows your pets to become familiar with us prior to providing service.

Q.  Why do you only serve a limited area of the Hilltowns?
A.  We noticed a lack of pet sitting services in the general vicinity of where we reside and decided to fill the gap, as well as offer our holistic pet care services! This also enables us to better schedule our clients when they are located within a specific driving distance.

Q.  Will you do a visit for our cat(s) every other day or every few days? 
A. No. We require that cats get at least one visit per day. Cats are curious and may get into things that could be harmful to them, they may become stuck somewhere in your home, or they may have other emergency issues, such as a medical condition.

Q. Will you just do partial days or visits so I can have my friend or family member come in as well?
A. No, we cannot split job duties, meaning that we will not pet sit when someone else (a friend, neighbor, relative, etc.) is also caring for your pet(s). You should only have one reliable person or service caring for your pet(s) while you are away. Too many issues arise when there are multiple people involved, including the breakdown of communication between caregivers.  Your pet's safety and well-being may be compromised by overfeeding or underfeeding, double medication, missed visits, no-shows by the other person, doors left unlocked, etc.   If something goes wrong, how would you know who the responsible party was?  Hilltown Premium Pet Care will NOT be held liable for any damage to your home, theft, or escaped pets if friends, family, contractors, or other pet care people are in your home while you are away.  When someone else has access and permission to be in your home while you are away, we will not be held responsible for what they may or may not do.

Q. Will you just let my dog outside to potty with no fenced yard or tie-out? 
A. No, for liability and safety reasons we will not let dogs out without a leash.  Your dog could get lost or injured while not under leash control. Also, it is against the law. Even if your dog is well behaved for you, it does not mean they will listen to us. Dogs need to be let into a fenced yard (an invisible fence is okay) or pen, clipped to a tie-out or walked on leash.

Q.  What happens if my pet becomes injured or ill while I am away?
A. If it appears that something is wrong with your pet, you will be called at the emergency numbers on file for you.  If you believe the veterinarian should see your pet, the pet will be transported to the veterinarian’s office for examination and treatment.  If you can not be reached, we will decide if your pet's situation is urgent and requires a visit to the veterinarian. In either case, we will bill you for our time and transport costs regarding vet visits in addition to the cost of vet treatment.

Q. What is your payment policy? What forms of payment are accepted?
A. Advance payment is required for all services (except consultations, which are always free!) unless other arrangements are made prior to providing service. We accept credit cards, cash, or checks. Returned checks are subject to a $35 fee to cover bank costs. 

Q. What is your cancellation policy?
A.  Pet Sitting Services ~ Cancellations must be made within 48 hours of first scheduled visit or you will be charged the full amount of the entire booking. There are no refunds or credits for early returns. Holistic Pet Care Appointments ~ Kindly give us 24-48 hours notice of cancellation.

Q. Do you charge more for holiday bookings?
A. Due to overwhelming demand during the holidays, all bookings are billed at 1.5 times the standard rate for the service(s) you reserve.